aText Frequently Asked Questions


Introduction

If you experience problems, please read below FAQs, and update to the latest version before contacting us.

If you are using aText version 2 for macOS (which is legacy), please visit this page.

Registration #back to top

How to register or activate license

Open aText's main window → click "Purchase aText" in the sidebar → click "Activate" button.


Serial number is invalid

Please carefully copy and paste your license information directly from the license email. The email is case sensitive.
Provided license information is ALWAYS correct.
Please save your time by double checking email and serial number.
Please note that aText version 3 for macOS does not accept license of aText version 2 for macOS.

Forget your serial number

Please search your mail boxes for "aText" phrase to find your license email.
If it was lost, please contact Fastspring support

Not working #back to top

aText does not work

You hear no click sound when typing abbreviation, maybe aText is disabled. Click aText's notification icon and select "Enabled".

Click aText's notification icon and select "Troubleshoot".


aText does not expand correctly

Click aText's notification icon and select "Troubleshoot".


aText sometime does not expand consecutively

Check group's setting "If abbreviation is placed after:", set it to "Any Character" or suitable option.


[macOS] - Message "aText can not create event tap"

Follow these steps:
1. Open System PreferencesSecurity & PrivacyPrivacyAccessibility
2. If aText is not in the list, drag aText from Applications folder to the list.
3. If aText is already in the list and checked, remove aText from the list, then drag aText from Applications folder to the list.


[macOS] Secure Input

Secure Input is not bug of aText.
Secure Input is enabled by many apps for password field input or security features.
When Secure Input is enabled, macOS prevents aText from working until Secure Input is disabled.
If Secure Input hangs, please quit running apps to find which app does not release Secure Input, and/or restart the computer.


[macOS] How to insert snippet when secure input is enabled

  • Way 1 - Use aText icon in the menu bar to select snippet.
  • Way 2 - Set a key combination for "Search snippets" hotkey in Preferences \ Hotkeys. Then press that hotkey and search for snippet.

Text incorrectly inserted #back to top

aText inserts long text incorrectly in web browser apps

Try turn on "Automatically use Clipboard for long text" in aText PreferencesAdvanced.


aText inserts clipboard's content instead of snippet's content

Try turn off "Automatically restore Clipboard" in aText PreferencesAdvanced, or increase delay.

Other issues #back to top

Particular key does not work when aText is running

Open aText PreferencesHotkeys, remove hotkeys with that key.


Editing snippet #back to top

How to expand only after hitting Space or Enter key

In group‘s setting, set "Expand:" to "At delimiter".


How to change Date/Time format

In snippet editor, double-clicking on a Data/Time variable to access editing data/time format.

General #back to top

[macOS] aText window shows at login

aText is duplicated in Login Items. Or try turn off "Start at login" option in aText Preferences.


[macOS] How to make aText work with Parallels virtual machine

  1. Disable Parallels‘s Coherence mode.
  2. Does not use Full-screen mode.

[macOS] How to insert snippet in password field

  • Way 1 - Use aText icon in the menu bar to select snippet.
  • Way 2 - Set a key combination for "Search snippets" hotkey in Preferences \ Hotkeys. Then press that hotkey in password field and search for snippet.

How to transfer aText data

  • Step 1 - Export aText data to ".atext" file, by selecting File menu → Save....
  • Step 2 - Import ".atext" file on other computers, by selecting File menu \ Open....

How to import data from other similar apps

  • Step 1 - Export data from other apps to a CSV file.
  • Step 2 - In aText, select File menu → Open... and select previous exported file. CSV format is commonly supported by apps.

How to sync aText data

Set up Sync in aText Preferences → Sync.


How to retrieve lost data

By default, aText automatically backup data daily.
Find backups in aText Preferences → Backup → Backup location.

Contact #back to top

Before contacting us, please make sure to read above to save your time.
Most (99%) of questions are already answered above.
And please update to the latest version from aText's website

In your email, please indicate which version of aText you are using, either Mac or Windows.


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